All the
fruity gear.

The hype SWISS shop offers connected devices and equipment designed to complement the subscriptions: routers, SIM cards, phones, Smart TV Sticks, security cameras, Smart TVs, Wi-Fi products, fixed-line telephony products, laptops, tablets, UPS systems and accessories. Example: a customer choosing a high-speed Internet offer can buy a suitable Wi-Fi router. A customer subscribing to a TV offer can add a Smart TV Stick. A freelancer can complete their setup with a laptop or tablet.

The purpose of the shop is to offer equipment that is consistent with hype SWISS services. Products are designed to complement Mobile, Internet, TV or Fixed-line offers. Example: if you subscribe to a TV offer but your television is not recent enough, a Smart TV Stick can make access easier. If you choose a very high-speed Internet offer, a high-performance Wi-Fi router will be more suitable than an older basic router.

Yes. The shop may offer Smart TVs and connected TV equipment. This is consistent with the vitamin-packed TV universe, replay, 4K, streaming and multimedia use. Example: a customer choosing a TV Premium offer can complement their subscription with a compatible Smart TV or Stick to enjoy a better viewing experience.

Yes. The shop may offer laptops and tablets. These devices may meet the needs of students, families, freelancers, employees, salespeople or mobile users. Example: a student can buy a laptop with their Internet subscription. A freelancer can choose a tablet for client presentations, appointments or business management.

Yes. Payment in instalments may be offered on certain products or services, subject to approval by the relevant financial partner and according to the applicable conditions. Example: a customer wishing to buy a Smart TV, laptop or Wi-Fi device may request payment in instalments. Approval depends on the relevant financial partner and its own criteria.

Yes. For products in stock, delivery is generally made within 48 h in Switzerland, by DPD or Swiss Post. This timeframe is indicative: it depends on the time of the order, working days, payment validation, the destination and the carrier. When the order is eligible, standard delivery is free from CHF 100.–. Example: a small accessory in stock ships quickly, while a Smart TV or a bulky product may need a specific logistics offer and a longer timeframe.

Yes, under conditions. hype SWISS grants you a commercial return within 14 days of receipt for eligible physical products bought in the shop: the request must reach us no later than the fourteenth day, and the product must be unused, complete, intact, clean, in its original packaging, with accessories, instructions and proof of purchase. Return costs are yours, except for a defective product, an error attributable to hype SWISS or a legal provision to the contrary. The refund is made after receipt and inspection of the product, by the original payment method where possible. Example: an unused router, complete and in its original packaging, sent back within 14 days, is refunded. A product that is used, activated, incomplete or damaged may be refused or subject to a deduction. The details are in the return policy and the shop terms.

Unless mandatory law provides otherwise, certain products or services are generally not returnable or refundable: activated SIM/eSIM cards, activated telecom services, initiated number porting, personalised products, specially configured products, software, licences, activated access or services already performed. Example: an activated eSIM or a telecom service already put into operation is not treated like a new unopened physical product.

In the event of a confirmed defect, delivery error or non-compliant product, the customer should contact hype SWISS promptly with their order number, a description, photos and the necessary supporting evidence. Depending on the case, hype SWISS may offer repair, replacement, credit note or full or partial refund. Example: if you receive a damaged product, you should document the issue with photos and contact support quickly to allow efficient processing.

Yes, where technically possible: you remain free to use your own equipment. Some hype SWISS services do require compatible equipment for their activation and optimal operation, and with equipment not supplied or validated by hype SWISS we cannot guarantee the same level of performance, stability or compatibility, nor all of the service’s features. hype SWISS remains responsible for the service and for the equipment it supplies. For the best experience, we recommend hype SWISS validated equipment, available in the shop. Example: a third-party router compatible with your access may work, with no guarantee on every feature; a hype SWISS validated router or Smart TV Stick is tested for the service.