Privacy Policy

Responsable du traitement : hype SWISS Sàrl - 12, rue des Gares, 1201 Genève, Suisse - IDE/UID : CHE-432.029.501
Contact confidentialité : hype@hype.swiss - +41 22 404 05 55

1. Purpose

This Privacy Policy explains how hype SWISS Sàrl processes personal data in connection with the website https://www.hype.swiss, HYPE SWISS offers, telecom services, products, software, payments, support, appointments, newsletters, Ambassador programmes, competitions, bookings and events at the HYPE SWISS Center.

It applies to website visitors, prospects, private customers, professional customers, users, event participants, partners, ambassadors, B2B contacts, suppliers and persons who interact with HYPE SWISS.

2. Applicable law and principles

HYPE SWISS processes personal data in accordance with applicable Swiss law, in particular the Federal Act on Data Protection (FADP), and, where the General Data Protection Regulation of the European Union (GDPR) applies, in accordance with the applicable European requirements.

Processing is based on the principles of lawfulness, good faith, transparency, purpose limitation, proportionality, data minimisation, accuracy, security, storage limitation and accountability.

3. Categories of data processed

HYPE SWISS may process in particular:

- identification data: surname, first name, company, function, date of birth where necessary;

- contact data: address, e-mail, telephone, country, language;

- account data: login credentials, connection history, preferences;

- contractual data: subscribed offers, subscriptions, options, contracts, signatures, activation dates, termination requests;

- billing and payment data: invoices, amounts, payment status, transaction references, information required by payment service providers;

- telecom and technical data: telephone number, porting, SIM/eSIM, installation address, data necessary for the provision of the service, technical logs, support tickets, incidents;

- usage data: interactions with the website, pages viewed, forms, appointments, baskets, preferences;

- communication data: e-mails, calls, messages, requests, complaints;

- Center and event data: booking, number of participants, guest list if provided, organisation, logistical needs, allergens or dietary restrictions if voluntarily communicated;

- marketing data: consents, newsletter, preferences, campaign participation, codes, referrals, ambassador status;

- security data: logs, fraud traces, abuse, incidents, elements necessary for the protection of systems.

HYPE SWISS does not seek to collect sensitive data unless it is necessary for a specific request or voluntarily communicated by the data subject, for example in relation to accessibility, allergies or special assistance at an event.

4. Purposes of processing

Data may be processed in order to:

- respond to requests and provide information;

- create and manage a customer account;

- process orders, subscriptions, bookings and payments;

- provide, activate, maintain and terminate telecom services;

- manage deliveries, installations, portings, appointments, support and warranties;

- manage bookings, events, training sessions and services at the HYPE SWISS Center;

- manage software, POS, inventory, platforms and digital services;

- issue invoices, track payments and debt collection;

- ensure security, prevent fraud, abuse, identity theft and incidents;

- comply with legal, accounting, tax, regulatory obligations or requests from competent authorities;

- send contractual, technical, administrative or service communications;

- send newsletters and marketing communications where consent or another valid legal basis exists;

- measure audience, improve the website, offers and customer experience;

- document the relationship, defend HYPE SWISS's rights and manage disputes.

5. Legal bases

Depending on the circumstances, processing is based on:

- performance of a contract or pre-contractual measures;

- compliance with legal obligations;

- consent, in particular for certain newsletters, non-essential cookies or marketing communications;

- the legitimate interest or overriding interest of HYPE SWISS, for example security, fraud prevention, service improvement, defence of rights, customer relationship;

- the protection of vital interests or the performance of a task required by an authority where applicable.

Where the GDPR applies, the legal bases correspond in particular to Articles 6.1 b, c, a and f of the GDPR, depending on the processing concerned.

6. Recipients and sub-processors

Data may be accessible to HYPE SWISS teams, technical service providers, hosting providers, telecom suppliers, network operators, payment service providers, carriers, e-mailing service providers, CRM, support, analytics tools, installation partners, software suppliers, insurers, trustees, advisors, competent authorities and partners strictly necessary for the performance of the service.

HYPE SWISS requires its sub-processors to process data in accordance with its instructions, with guarantees of confidentiality, security and compliance.

6bis. Instalment payment partners

Where the Customer chooses or requests payment in several monthly instalments, HYPE SWISS may transmit to the Instalment Payment Partner the data necessary for the analysis, acceptance, creation, management and monitoring of the payment plan: identity, contact details, address, order content, amount, payment status, delivery data, supporting documents and information necessary for fraud prevention or compliance with legal obligations.

The Instalment Payment Partner may act as an independent data controller for its own creditworthiness checks, anti-fraud controls, plan management, collections and debt recovery. The Customer must consult and accept, where applicable, the privacy policy and conditions of the Partner at the time of the instalment payment request.

7. International transfers

Data is processed in Switzerland, in the European Union or in countries offering an adequate level of protection where possible. Where data must be transferred to a country not ensuring an adequate level of protection, HYPE SWISS puts in place appropriate safeguards, such as standard contractual clauses, supplementary measures or another mechanism recognised by applicable law.

8. Retention periods

Data is retained for as long as necessary for the purposes pursued, then deleted or anonymised, subject to legal obligations and legitimate interests. By way of indication:

- prospect data: up to 24 months after the last relevant contact;

- contractual and billing data: up to 10 years in accordance with accounting and tax obligations;

- support data: for the duration of the relationship and then for the period necessary for evidence and improvement purposes;

- marketing data: until consent is withdrawn or unsubscription, then retention of minimal proof;

- cookies: in accordance with the cookies policy and the durations indicated in the consent tool;

- event data: for the duration necessary for organisation, invoicing, security and evidence purposes.

9. Rights of data subjects

Depending on applicable law, you may request access to your data, rectification, erasure, restriction, portability, objection, withdrawal of consent, information on certain automated processing, and any other measure provided by law.

Requests may be addressed to hype@hype.swiss. HYPE SWISS may request reasonable proof of identity before acting. Withdrawal of consent does not affect the lawfulness of processing carried out prior to that withdrawal.

Where the GDPR applies, you may also lodge a complaint with the data protection authority competent in your country. In Switzerland, data subjects may contact the Federal Data Protection and Information Commissioner where the relevant conditions are met.

10. Security

HYPE SWISS implements reasonable technical and organisational measures: access controls, passwords, encryption where appropriate, logging, backups, access limitation, training, internal procedures and anti-fraud measures. As no system is entirely free of risk, the Customer must also protect their access credentials, devices, passwords and environments.

11. Security breaches

In the event of a security breach likely to result in a high risk to the personality or fundamental rights of data subjects, HYPE SWISS takes the necessary measures and carries out the notifications required by law to the authorities and/or data subjects concerned.

12. Marketing communications and newsletter

The newsletter and marketing communications are sent where you have consented, where you are a customer and the law permits a communication relating to similar products or services, or where another valid legal basis exists. Each marketing communication contains a simple means of unsubscribing.

13. Automated decisions and profiling

HYPE SWISS may use simple analyses to understand interests, measure campaigns or propose relevant offers. HYPE SWISS does not, unless expressly stated, take decisions that are entirely automated and produce significant legal effects without a valid legal basis and without appropriate safeguards.

14. Minors

Services and orders involving a contract, subscription or payment must be made by a person of legal age or with the valid consent of the legal representative. HYPE SWISS may refuse or cancel a subscription if the legal conditions are not met.

15. Update

This policy may be updated. The applicable version is the one published on the website at the time of consultation, unless a legal requirement provides otherwise.

This English version is a courtesy translation. In case of discrepancy, the French version prevails.