General Terms and Conditions of Sale and Use
Operating company: hype SWISS Sàrl - 12, rue des Gares, 1201 Genève, Suisse - IDE/UID : CHE-432.029.501
Contact: hype@hype.swiss - +41 22 404 05 55
1. Preamble
These General Terms and Conditions of Sale and Use (hereinafter the « CGV ») govern the contractual relationships between hype SWISS Sàrl, a limited liability company under Swiss law with its registered office in Geneva (hereinafter « HYPE SWISS »), and any natural or legal person who visits the site, creates an account, places an order, subscribes to an offer, books a service or uses a service offered under the HYPE SWISS brand.
HYPE SWISS's activities cover in particular wired, mobile, wireless or satellite telecommunications solutions and services, the transmission of data, voice, text, sound and video, the marketing of software, platforms and digital solutions, dematerialised payment systems, consulting, training, maintenance, assistance, technical support, the sale of products and services related to these fields, as well as the operation of the HYPE SWISS Center.
The CGV apply to private customers (B2C), professional customers (B2B), telecom subscriptions, physical products, digital products, software, installation, assistance, training and support services, as well as to bookings of spaces or events at the HYPE SWISS Center, subject to specific conditions expressly accepted.
For telecommunication services, these CGV incorporate an operational summary of the applicable principles arising from the Telecommunications Act (LTC, RS 784.10) and the Ordinance on Telecommunication Services (OST/OTS, RS 784.101.1). The mandatory provisions of Swiss law, European law or the national law applicable to the consumer, where the latter benefits from mandatory protection, remain reserved.
By using the site, placing an order or subscribing to a service, the Client acknowledges having read, understood and accepted these CGV, as well as the specific conditions, offer sheets, contracts, refund, shipping, privacy and cookie policies or HYPE SWISS Center conditions applicable to them.
2. Definitions
« Client » means any consumer, professional, company, association, public body, event organiser or user of HYPE SWISS services.
« Consumer » means a natural person acting for purposes that are primarily non-professional.
« Professional » means any natural or legal person acting for commercial, professional, associative or institutional purposes.
« Services » means the telecom, Internet, Mobile, Fixed, TV, packs, software, POS, inventory, technical services, support, training, bookings and offers of the HYPE SWISS Center.
« Products » means in particular routers, telephones, Smart TV, Smart TV sticks, computers, tablets, SIM cards, eSIM, accessories and any equipment sold, rented or made available by HYPE SWISS.
« Telecommunication service » means, within the summarised meaning of the LTC, the transmission of information on behalf of third parties by means of telecommunication techniques.
« FST » means a telecommunication service provider within the meaning of the applicable Swiss law.
« Addressing resources » means the numbers, identifiers, sequences of digits, letters, signs or information enabling the identification of a person, a process, a device, an installation or a service involved in a telecommunication operation.
« Partner provider » or « Network partner » means any operator, access provider, wholesale provider, MVNO/MVNE, technical service provider, infrastructure provider, platform or partner involved in the provision, activation, routing, billing or support of a HYPE SWISS Service.
2bis. Swiss regulatory framework for telecommunication services
Certain HYPE SWISS Services may constitute telecommunication services within the meaning of the LTC. In this case, HYPE SWISS acts, depending on the offer concerned, either as a telecommunication service provider or as a reseller, distributor, integrator or commercial contact for services provided in whole or in part by means of resources, platforms or infrastructures of Partner providers.
Where the provision of a Service involves the use of radiocommunication frequencies subject to a licence or of addressing resources managed at the national level, the registration, information and publication obligations provided for by Swiss law are reserved. These formalities do not depend solely on whether the resource is allocated directly by OFCOM to HYPE SWISS or made available by an FST already registered.
In accordance with the principle arising from the LTC and art. 3 OST/OTS, where a registered provider authorises another provider, whether registered or not yet registered, to use such resources to provide telecommunication services, OFCOM must be informed of this and the provider using these resources may be required to transmit the data necessary for its registration and publication as an FST.
HYPE SWISS undertakes to cooperate with its Partner providers and with the competent authorities in order to comply with the applicable regulatory obligations, in particular regarding registration, a correspondence address in Switzerland, price transparency, quality information, international roaming, open Internet, value-added services, directories, security, confidentiality of communications and responses to lawful requests from the authorities.
The regulatory information published by OFCOM, by a Partner provider or by HYPE SWISS may be updated according to developments in the law, technical requirements or the offers marketed.
3. Pre-contractual information
HYPE SWISS presents its offers in a clear and accessible manner. The descriptions, images, technical sheets, availability, prices, compatibilities, speeds, durations, options, fees, usage limits, activation conditions, termination conditions, coverage areas and specific conditions displayed on the site are provided with care.
For telecom offers, the Client is informed, before subscription where the information is relevant and available, of the essential elements: monthly or one-off price, activation fees, minimum term, notice period, any termination fees, indicated speed, included volume, fair use, included countries, roaming conditions, cost limits, options, SIM/eSIM/router compatibility, technical availability and any dependence on a Network partner.
Material errors, omissions, stock variations, operator constraints, supplier developments, temporary unavailabilities, technical incompatibilities or regulatory restrictions may exist. HYPE SWISS may correct a manifest error before the final confirmation of the order or propose an equivalent solution.
The Client is responsible for verifying that the chosen offer corresponds to their needs, their address, their usage, their equipment and their technical environment. Upon request, HYPE SWISS may assist them in choosing the offer, without this assistance constituting an absolute guarantee of suitability for all situations.
4. Order, subscription and conclusion of the contract
The order or subscription is made via the site, the HYPE SWISS Center, a form, an electronic signature, a written confirmation, an exchange with support or any other means accepted by HYPE SWISS.
The contract is concluded when the order or subscription is confirmed by HYPE SWISS, after validation of the necessary information, acceptance of the CGV, any acceptance of the specific conditions, technical or administrative verification where necessary, and confirmation of payment or billing.
For telecom Services, activation may depend on identity checks, creditworthiness checks, technical eligibility, network availability, number porting, delivery or handover of equipment, validation by a Partner provider or regulatory requirements. The communicated timeframes are indicative unless an express written commitment is given.
HYPE SWISS may refuse or suspend an order in the event of incomplete or inaccurate information, risk of fraud, non-payment, technical impossibility, refusal by an operator or partner, unavailability, legal restriction, incompatibility with the requirements of a Partner provider or non-compliance with these CGV.
5. Prices, VAT, fees and pricing transparency
Prices are indicated in Swiss francs (CHF). They are deemed to include or exclude VAT according to what is indicated at the time of the order. In the absence of clarification, the price displayed to the consumer is deemed to include the applicable VAT where it is due.
Additional fees may apply, in particular activation, delivery, installation, travel, advanced configuration, reminder, reactivation, failed payment, early termination, rental, booking, customised services, porting or SIM/eSIM card replacement fees. These fees are indicated to the Client before validation where they are foreseeable.
For telecom Services, HYPE SWISS ensures that it presents transparent prices. Where specific rates, surcharges, calls to special numbers, international calls, roaming, third-party services, options, overages or value-added services may entail an additional cost, the Client is informed according to the terms provided for by the offer, by the customer interface, by message, by support or by the Partner provider where the latter manages the technical information.
6. Payment and billing
The accepted means of payment are those displayed on the site or communicated to the Client: bank card, TWINT, Apple Pay, Google Pay, bank transfer, invoice or any other accepted means. HYPE SWISS may call upon third-party payment providers, subject to their own conditions.
Unless otherwise agreed in writing, the amounts due are payable immediately upon order or according to the due date indicated on the invoice. Subscriptions and recurring services are billed monthly, annually or according to the agreed periodicity.
In the event of late payment, HYPE SWISS may charge default interest of 5% per annum, reasonable reminder fees, suspend all or part of the Service after formal notice where the law permits, refuse new orders, transfer the file to a debt collection service and charge the fees necessary for recovery within the limits of the applicable law.
Where a Client disputes in good faith the billing of services other than telecommunication services, HYPE SWISS does not, for that sole reason, block access to the telecommunication services and does not terminate the telecom contract before the settlement of the dispute, subject to cases of abuse, fraud, undisputed unpaid amounts, security risks or legal obligations.
6bis. Payment in several instalments via a partner
For certain eligible Products, Services or baskets, HYPE SWISS may offer the Client a payment facility in several instalments through a specialised external partner, currently HeyLight AG, 8 rue du Nant, 1207 Genève, Suisse, or any other equivalent partner designated by HYPE SWISS (hereinafter the « Instalment payment partner »). This possibility constitutes an optional facility and does not create any automatic right for the Client.
Eligibility, acceptance, refusal, duration, payment schedule, creditworthiness checks, anti-fraud checks, accepted means of payment, amount limits and the conditions applicable to the payment plan fall exclusively within the remit of the Instalment payment partner. HYPE SWISS does not decide on the granting of this facility, does not guarantee its acceptance and cannot compel the Partner to approve a file that has been refused, suspended or is incomplete.
For indication and subject to modification by the Instalment payment partner, the plans may in particular be offered in 3, 4, 6, 10, 12 or 24 instalments, for eligible transactions whose maximum amount may be limited, for example to CHF 5'000.- per transaction. The exact conditions displayed at the time of checkout or communicated by the Partner prevail in all cases.
By choosing an instalment payment, the Client acknowledges that they may be invited to accept the general conditions, the payment schedule, the privacy policy and the contractual documents of the Instalment payment partner. The Client must provide accurate, complete and up-to-date information and ensure that they have the financial capacity necessary to honour the instalments.
Once the payment plan is validated, HYPE SWISS may assign to the Instalment payment partner the receivables corresponding to the instalment payments. The Partner then becomes the Client's contact for the management of the payment plan, collection, reminders, payment defaults and, where applicable, recovery. HYPE SWISS remains the Client's contact for questions relating to the Product or Service sold, delivery, warranty, support and performance of the main contract.
The requirements of the Federal Act on Consumer Credit (LCC), as well as the mandatory rules applicable to consumers, remain reserved. No transaction may be structured, split or presented for the purpose of circumventing the rules on consumer credit, anti-fraud, anti-money-laundering or data protection.
In the event of an accepted return, cancellation, full or partial refund, credit note or termination affecting an order paid in several instalments, the financial processing is carried out in accordance with the HYPE SWISS refund policy and the procedures of the Instalment payment partner.
Within the limits permitted by the applicable law, HYPE SWISS disclaims all liability for the decisions of the Instalment payment partner, in particular refusal to grant, suspension, request for additional information, creditworthiness check, identity check, technical unavailability, modification of the conditions, Client input error, direct debit delay, reminder, recovery, data processing carried out by the Partner or financial consequence linked to the non-payment of the instalments.
7. Telecom offers, term, activation, porting and termination
Unless otherwise indicated, HYPE SWISS telecom subscriptions are concluded for an initial minimum term of 12 months. They are then renewed according to the conditions indicated in the offer or, failing that, for successive equivalent periods, subject to the applicable right of termination.
Ordinary termination must be communicated in writing, with 2 months' notice before the contractual expiry date. Early termination during the minimum term or a renewed period is only possible with the agreement of HYPE SWISS or according to the conditions provided for: 2 months' notice, payment of the amounts due and, unless a mandatory provision to the contrary applies, a fixed indemnity equivalent to 2 monthly instalments of the terminated subscription.
Activation, commissioning, porting, delivery, installation or configuration fees are due where they have been incurred or where the process has begun. Months that have begun remain due, except in the event of an error attributable to HYPE SWISS or a mandatory provision to the contrary.
The porting of a number depends on the information transmitted by the Client, the timeframes and rules of the donor provider, the Partner provider and the regulatory requirements. HYPE SWISS is not liable for delays attributable to inaccurate data, a refusal by the donor provider, an objection by the number holder or a technical impossibility beyond its control.
8. Addressing resources, numbering, SIM/eSIM and third-party resources
The numbers, identifiers, SIM cards, eSIM, profiles, addressing resources, access, technical parameters, IP addresses or similar elements made available in connection with a Service remain subject to the rules of HYPE SWISS, the Partner provider and the applicable law. Unless otherwise indicated, their provision does not transfer any ownership right to the Client.
Where the resources necessary for the provision of the Service come from a Partner provider already registered as an FST or holder of resources, the use of these resources remains governed by the contracts concluded between HYPE SWISS and its partners, as well as by the requirements of OFCOM where these apply.
The Client must not assign, resell, rent, divert, usurp, massively automate, exploit for fraudulent purposes or use the resources made available outside their intended use. Any misuse may result in the limitation, suspension or termination of the Service, the charging of fees and the transmission of information to the competent authorities where the law requires or permits it.
9. Quality of service, coverage, speeds and technical limits
The telecom, Internet, Wi-Fi, TV, VoIP, eSIM, SIM, porting services and associated services may depend on networks, infrastructures, providers, equipment, buildings, coverage constraints, saturation, weather, power supply, updates, maintenance, distance, local configuration, compatibility or third-party interventions.
The announced speeds, performance, timeframes, coverage and availabilities are objectives or indications, unless an express written commitment is given. HYPE SWISS implements reasonable means to provide the Services in accordance with the confirmed offer, but does not guarantee permanent availability, a constant speed, a total absence of interruption or compatibility with all equipment and uses.
Where information on the quality of Internet access services must be measured or published in accordance with the OST, HYPE SWISS complies with this where the obligation is applicable to it. Where the measurement or publication falls within the remit of a Partner provider, HYPE SWISS may refer the Client to the information, coverage maps, measurements or publications of that Partner provider.
For fixed telephony, VoIP or similar services, access to emergency numbers, location, service continuity in the event of a power or Internet outage, as well as the compatibility of certain alarm devices, medical terminals, elevators, fax machines, card payment terminals or special installations must be verified by the Client before subscription.
10. Open Internet and traffic management
For Internet access services, HYPE SWISS respects the principle of open Internet: information is transmitted without technical or economic discrimination between senders, recipients, content, services, classes of services, protocols, applications, programs or terminals, subject to the exceptions provided for by the applicable law.
Differentiated traffic management may occur where it is necessary to comply with a legal provision or a decision of an authority, to guarantee the integrity or security of the network, services or terminals, to respond to an explicit request from the Client, to combat temporary and exceptional network congestion or to provide a specialised service requiring particular optimisation.
Security, the prevention of abuse, the fight against spam, viruses, attacks, fraud, unauthorised manipulation and unlawful uses may justify measures of filtering, limitation, blocking, suspension or protection, within the limits of the applicable law.
11. International roaming, options and cost limits
Mobile services used abroad may entail international roaming costs. The rates, included countries, included volumes, options, limits, exclusions, restrictions, partner networks, satellites, ships, aircraft and billing conditions are those indicated in the offer, the customer area, the communications of HYPE SWISS, the Partner provider or the visited operator.
Where a mobile Service includes or allows roaming, the Client is informed in an understandable manner of the essential conditions, in particular where to consult the rates and options, the possibility of setting or modifying a cost limit where this rule is applicable, the possibility of blocking or reactivating access, as well as the information available when switching to a foreign network.
Roaming services on aircraft, on ships or by satellite may be excluded, disabled by default or subject to high costs. The Client must verify the applicable conditions before any use.
Where roaming options are offered, they are subject to the conditions displayed at the time of subscription: country, duration, volume, price, renewal, activation, deactivation and compatibility. Subscription may be possible via the Internet, support, the customer area or the Partner provider's interface.
12. Value-added services, special numbers and third-party services
Value-added services, special numbers, premium SMS/MMS, third-party content, in-app purchases, TV/streaming platforms, applications or services billed by third parties may entail additional costs. They must be clearly identifiable in accordance with the applicable rules.
Where the law requires the express consent of the user for certain costs, this consent must be obtained according to the terms provided for. The Client remains responsible for the uses made from their lines, access, equipment, identifiers, accounts and terminals, subject to demonstrated fraud or fault attributable to HYPE SWISS.
HYPE SWISS may offer options for blocking or limiting certain services where these are technically available. Complaints relating to third-party services must be addressed to HYPE SWISS support and, where applicable, to the third-party provider concerned.
13. Directories, number display and directory data
The Client freely decides whether or not they wish to be listed in public directories where the Service concerned allows such a listing. They may choose, within the limits provided for by the applicable law and the technical constraints, the directory data published concerning them.
The minimum data of a listing may in particular include the addressing resource, the first name and surname or the company name, the full address and, where applicable, a notice of objection to direct advertising canvassing where this option is available.
The Client must provide accurate and up-to-date information. Any request for the creation, modification, deletion or limitation of a listing in a directory may be addressed to HYPE SWISS, subject to the processing times of the directories and Partner providers.
14. Acceptable use, security, identification and suspension
The Client undertakes to use the Services in a lawful, fair, reasonable manner and in accordance with these CGV. The following are prohibited in particular: spam, fraud, identity theft, harassment, unlawful activities, infringements of the rights of third parties, unauthorised resale, security circumvention, computer attack, abusive automated use, network saturation, distribution of unlawful content, infringement of intellectual property or use contrary to the rules of a Partner provider.
HYPE SWISS may request identification information, documents, supporting documents, anti-fraud checks, creditworthiness checks or confirmations necessary for the opening, continuation or security of the commercial relationship. Inaccurate, usurped, unverifiable or fraudulent information may result in the refusal, blocking, suspension or termination of the Service.
In the event of abuse, security risk, unlawful use, request from an authority, harm to the network, non-payment, contractual breach or requirement of a Partner provider, HYPE SWISS may limit, suspend, filter, block, terminate or take any proportionate measure, with or without notice depending on the urgency and legal requirements.
15. Terminal installations, interfaces and equipment
The Client may use terminal installations compatible with the interfaces and technical requirements of the Service concerned. The equipment must comply with the applicable law, be correctly configured and not disturb the network, the services or other users.
HYPE SWISS may refuse, limit or remove the connection of equipment that disturbs the network, compromises security, is not compliant, is not compatible or harms the normal functioning of the Service, within the limits provided for by the applicable law and the requirements of the Partner provider.
Where access information, technical parameters, interfaces, identifiers, passwords, eSIM profiles or configuration data are necessary, they are provided to the Client according to the available terms and insofar as their communication is technically and contractually authorised.
16. Physical products, delivery, transfer of risk and warranty
Ownership of the products is transferred after full payment. Risks are transferred to the Client upon delivery, subject to the applicable mandatory rules. The Client must check the parcel, the Product and the accessories upon receipt and promptly report any anomaly.
The products benefit from the warranties provided for by Swiss law, in particular regarding defects in the item sold, as well as manufacturer warranties where they exist. Damage related to misuse, dropping, breakage, moisture, modification, unauthorised repair, normal wear and tear, incompatibility or non-compliance with the instructions is not covered.
For consumer Clients located in the European Union or the European Economic Area where mandatory European or national law applies, the statutory warranties of conformity and mandatory rights remain reserved.
17. Software, licences, POS, inventory and digital services
The software, platforms, licences, POS modules, inventory, reporting, payment, management and digital services are granted in the form of a non-exclusive, non-transferable licence of use, limited to the duration and scope of the subscribed offer, unless specific conditions apply.
Unless otherwise agreed in writing, the Client may not copy, modify, decompile, resell, sub-license, make available to third parties, massively extract data, circumvent technical restrictions or use the digital Services for unlawful purposes.
Updates, maintenance, functional developments, security adaptations or interface modifications may occur at any time. The Client's data must be backed up by the Client, unless otherwise committed in writing.
18. Installation, support, interventions and appointments
Installation, assistance, support, network audit, demonstration, configuration, porting and commissioning services are carried out according to the agreed offer and the availability of HYPE SWISS or its service providers.
The Client must provide access to the premises, equipment, identifiers, sockets, technical cabinets, useful information and necessary authorisations. Interventions may be postponed or billed if access is impossible, if the information is incomplete, if the technical environment is not compliant or if the appointment is cancelled late.
Support relates to HYPE SWISS Services. Problems related to equipment, software, configurations, internal networks, third-party services or uses not provided by HYPE SWISS may give rise to a chargeable service.
19. HYPE SWISS Center, events and bookings
Bookings of spaces, meetings, events, training courses, workshops or services of the HYPE SWISS Center are governed by the specific conditions of the HYPE SWISS Center, published on the site or communicated to the Client.
In the event of a contradiction between these CGV and the specific conditions of the HYPE SWISS Center, the latter prevail for aspects relating to the booking, timetables, capacities, rates, catering, cancellations, postponements, use of the premises and liability related to the event.
20. Right of withdrawal, cancellation, refund and returns
Swiss law does not provide for a general right of withdrawal for all online sales. Where the Client benefits from a mandatory right of withdrawal under applicable foreign law, this right remains reserved.
The conditions for cancellation, refund, return, exchange, credit note and termination are specified in the HYPE SWISS refund policy, the specific conditions of the offer, the rules of the Instalment payment partner and the applicable mandatory provisions.
Customised products, services already performed, digital content supplied, activated subscriptions, activation fees, installation services or special orders may be excluded from a full or partial refund where the applicable law permits.
21. Personal data, telecommunications secrecy and authorities
HYPE SWISS processes personal data in accordance with its Privacy Policy, the Federal Act on Data Protection (LPD), the GDPR where it applies, as well as the specific obligations applicable to telecommunication services.
Communications and data related to telecom Services are processed with confidentiality. Persons responsible for providing a telecommunication service are required to observe telecommunications secrecy within the limits of the applicable law.
HYPE SWISS may process the data necessary for the provision, activation, billing, security, maintenance, fight against fraud, management of complaints, assistance, compliance with regulatory obligations and response to lawfully founded requests from the competent authorities.
The data recorded or accessed on the Client's devices, in particular cookies, trackers or technical data, are processed in accordance with the Cookie and Tracker Policy, with information on the purposes and the possibility of refusing non-necessary processing where the applicable law provides for it.
The obligations to cooperate with the authorities, in particular those that may arise from the legislation on the surveillance of post and telecommunications correspondence, remain reserved.
22. Complaints, support and conciliation
Any complaint must be addressed as a priority to HYPE SWISS support at hype@hype.swiss, with the information enabling the identification of the Client, the Service concerned, the invoice or the incident, as well as any useful supporting evidence.
HYPE SWISS endeavours to process complaints within a reasonable timeframe. Depending on the nature of the request, the response may require the intervention of a Partner provider, a payment provider, a carrier, a manufacturer or a third-party service provider.
In the event of a dispute between a Client and a provider of telecommunication services or value-added services, each party may refer the matter to the competent Swiss conciliation body provided for by telecommunications law. This conciliation procedure does not prevent the parties from asserting their rights before the competent authorities or courts.
23. Liability
HYPE SWISS is liable for direct damage caused by proven fault on its part, within the limits of the applicable law. Any liability for indirect damage, loss of profit, loss of data, loss of business, harm to image, service interruption, delay, unavailability, incompatibility, act of a third party or force majeure is excluded to the extent permitted by the applicable law.
HYPE SWISS is not liable for the acts, omissions, decisions, unavailabilities, price changes, outages, restrictions, refusals, suspensions, disruptions, security measures, errors or conditions specific to Partner providers, operators, manufacturers, payment providers, carriers, platforms, third-party services or authorities, except where a mandatory liability of HYPE SWISS cannot be excluded.
No limitation of liability applies in the event of wilful misconduct, gross negligence, harm to life or physical integrity, product liability or any other liability that the law prohibits from excluding.
24. Modification of offers and CGV
HYPE SWISS may modify its offers, prices, services, technical conditions, Partner providers, functionalities, policies and CGV to take account of developments in the law, costs, the market, technologies, partners, security, taxation or its organisation.
Significant modifications applicable to an ongoing subscription are communicated to the Client within a reasonable timeframe where the law or the contract requires it. If a modification gives the Client a mandatory right of termination, the latter may exercise it according to the communicated terms.
25. Applicable law and jurisdiction
These CGV are subject to Swiss law, subject to the mandatory rules applicable to the Client in their capacity as a consumer or by reason of their place of habitual residence.
Subject to the mandatory jurisdictions provided for by the applicable law, any dispute falls within the competent courts of the canton of Geneva, Switzerland.
If a provision of the CGV should be declared null, invalid or unenforceable, the other provisions remain valid. The provision concerned will be replaced, as far as possible, by a valid provision that most closely approximates the economic and legal objective pursued.
Annex - Summary of the incorporated telecom legal bases
LTC art. 1 to 3: objectives of quality, competition, user protection and definition of the telecommunication service.
LTC art. 4 and OST/OTS art. 3: registration of FSTs using radiocommunication resources subject to a licence or addressing resources managed at the national level; information to OFCOM where resources are made available to another provider.
OST/OTS art. 4: correspondence address in Switzerland and publication by OFCOM for registered providers.
LTC art. 6 and OST/OTS art. 9: compliance with labour law, usual industry conditions and, where applicable, initial vocational training places.
LTC art. 12a and OST/OTS art. 10: price transparency and customer information.
LTC art. 12abis and OST/OTS art. 10a to 10d: rules on information, use, billing, cost limits and options regarding international roaming.
LTC art. 12b and OST/OTS art. 35 et seq.: framework for value-added services and identification of costs.
LTC art. 12bbis: no blocking or termination of the connection for a dispute relating solely to non-telecom services before the settlement of the dispute.
LTC art. 12c: conciliation body for disputes between customers and providers of telecommunication services or value-added services.
LTC art. 12d and OST/OTS art. 11: voluntary listing in directories and minimum data.
LTC art. 12e and OST/OTS art. 10f: open Internet and regulated exceptions.
LTC art. 43, 45, 45c, 46, 48a and 59: telecommunications secrecy, billing data, cookies/trackers in the telecom sense, protection of privacy, security and information obligations towards the authorities.
This English version is a courtesy translation. In case of discrepancy, the French version prevails.