Personal & Business Mobile · Landline · Wi-Fi · TV 24/7 Swiss support from Geneva Symmetric fibre up to 10 Gbit/s Installation in under 7 days
Support & FAQ · 24/7 Geneva

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Really.

Human support 24/7 from Geneva. No bot, no hold music, no transfer to another city. A real human who speaks your language.

< 2h
Avg. response time
98%
Customer satisfaction
24/7
Availability
4+
Languages spoken
AI
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01
Frequently Asked Questions

Clear answers,
no asterisks.

Your first three months are tapered: -75% the first month, -50% the second, -25% the third, then the standard price from the fourth. The discount is shown on each invoice.

Yes. Upgrade: free and immediate. Downgrade or cancel: takes effect next month, no fees after 3 months.

Yes. Cancel with 2 months notice, from the portal or by email, and never before the end of the 12-month minimum term.

Yes! Free transfer to new address within 10 days, if technically available. If not, cancel penalty-free.

02
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03
Network status

All green.

Mobile Operational
Fibre Internet Operational
Vitamin TV Operational
VoIP Landline Operational
Customer portal & API Operational

Last updated : 2026-04-20 09:42

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