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Support & FAQ · 24/7 Geneva

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01
Frequently Asked Questions

Clear answers,
no asterisks.

HYPE SWISS TELECOM offers Swiss telecom solutions (Mobile, Fixed, Internet/Wi-Fi, TV, Packs) in a simple format: you choose your fruit (offer) and we take care of the rest (network, speed, TV, mobile).

Because everyone understands a piece of fruit. The idea is to make telecom subscriptions more understandable, without jargon, with offers that can be chosen “like at the market”.

Yes: for Businesses & Individuals with Mobile, Landline, Wi-Fi, TV and 24/7 support. Commitment, activation, 1 month free

Yes: the offers indicate a minimum of 12 months . See our terms and conditions

Depending on the offer (especially the packages), there is an activation/commitment fee of CHF 50.– (1×) . See our general terms and conditions.

The site highlights "1 month free" on Mobile & Landline (and more broadly on the "fruity subscriptions" category). See our terms and conditions.

You have "fruity" mobile offers such as: - Cherry-Hype (Mobile Basic) - Watermelon-Hype (Mobile Classic) - Melon-Hype (Mobile Premium). See our terms and conditions

For those who want a cheap mobile subscription in Switzerland, with the essentials for calling, scrolling and streaming “without breaking the bank”. See our terms and conditions

The site presents Classic and Premium as more generous offers (roaming/data/freedom). To choose quickly, the easiest option is to go for Classic if you want a good balance, and Premium if you want the “I don’t count anymore” mode. See our terms and conditions

BOTH. According to the shipping/delivery policy, the TELECOM “delivery” may be digital (activation, eSIM). See our terms and conditions

- Peach-Hype (Basic Telephony) - Kiwi-Hype (Flat Telephony) - Lemon-Hype (Flat Plus Telephony). See our terms and conditions

For those who want a simple landline (home or business), with a stable number. See our terms and conditions

This is the “minutes included” (Flat) and “more margin” (Flat Plus) approach for intensive use / long conversations. See our terms and conditions

The “VIP” option with ad-free replay and “skip” option is highlighted on TV Top 2.0 (Pineapple-Hype).

These are telecom packages combining several services (Internet + TV, Internet + Mobile, or all-in-one).

Yes. Upgrade: free and immediate. Downgrade or cancel: takes effect next month, no fees after 3 months.

Yes. Cancel with 30 days notice, from the portal or by email. No fees after 3 months.

Yes! Free transfer to new address within 10 days, if technically available. If not, cancel penalty-free.

02
Write to us

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03
Network status

All green.

Mobile (Swisscom + Salt) Operational
Fibre Internet Operational
Vitamin TV Operational
VoIP Landline Operational
Customer portal & API Operational

Last updated : 2026-04-20 09:42

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