Cancellation, Return and Refund Policy

Société : hype SWISS Sàrl - 12, rue des Gares, 1201 Genève, Suisse - Contact : hype@hype.swiss - +41 22 404 05 55

1. Purpose

This policy sets out the conditions for cancellation, return, refund, credit note, termination and credit applicable to HYPE SWISS products, subscriptions, services, interventions, bookings and events.

2. Swiss principle and mandatory rights

Under Swiss law, there is no general automatic 14-day right of withdrawal for online purchases. HYPE SWISS may nevertheless grant, on a commercial basis, a 14-day right of return for certain physical products, subject to the conditions below.

Where the Customer is a consumer located in the EU/EEA and mandatory European or national law applies to the contract, a 14-day right of withdrawal may exist, subject to the statutory exceptions. The mandatory rights of consumers remain reserved.

3. Physical products - 14-day commercial return

For physical products purchased from the shop, HYPE SWISS grants a commercial return period of 14 days from receipt, provided the product is unused, complete, intact, clean, in its original packaging, with all accessories, instructions and proof of purchase.

Return shipping costs are borne by the Customer, unless the delivery error is attributable to HYPE SWISS or a proven defect exists. The refund is made after receipt and inspection of the product. HYPE SWISS may refuse the return or apply a deduction if the product is incomplete, damaged, activated, used, scratched, dirty, refurbished, personalised or unfit for resale as new.

4. Exceptions to return

Unless a mandatory provision provides otherwise, the following are not accepted for return or refund:

- activated SIM/eSIM cards, activated telecom services or porting processes already launched;

- personalised, specially configured or custom-ordered products;

- digital content, software, licences or activated access;

- services already performed;

- unsealed products that cannot be returned for reasons of hygiene, safety or protection;

- dated bookings, events, Center services, catering or services linked to a specific date, unless specific conditions apply;

- products damaged by the Customer or incomplete items.

5. Cancellation before activation of a telecom service

If the Customer cancels a telecom subscription before activation, HYPE SWISS may refund amounts not yet committed. Activation fees, porting fees, delivery, installation, verification, intervention, SIM/eSIM card costs or technical fees already incurred may be retained or invoiced.

6. Activated service, commenced month and activation fees

As soon as a service is activated, commissioned, digitally delivered, a porting is launched or installation begins, the activation fees and services performed are payable. Months already commenced are not refunded, unless the error is proven and attributable to HYPE SWISS or a mandatory provision provides otherwise.

7. Subscription termination

Ordinary termination must comply with the minimum period and the notice period indicated in the GTC or the offer. Early termination during the commitment period gives rise to payment of amounts due and, unless a mandatory provision provides otherwise, a fixed indemnity equal to 2 monthly instalments of the subscription concerned, in addition to the 2 months' notice period.

8. Defect, fault or delivery error

In the event of a proven defect, delivery error or non-conforming product, the Customer must contact HYPE SWISS promptly with the order number, description, photographs and evidence. HYPE SWISS may offer repair, replacement, a credit note, a full or partial refund depending on the circumstances and applicable law.

9. HYPE SWISS Center - cancellation and no-show

Bookings for spaces, meetings, events, breakfasts, lunches and afterworks are subject to the specific HYPE SWISS Center conditions. Unless otherwise agreed in writing:

- requests to reschedule are accepted subject to availability;

- catering costs, supplier costs or other costs already incurred remain payable;

- an absence or late arrival by the Customer does not give rise to any refund;

- for Global events, the minimum billable amount indicated in the offer remains payable;

- late cancellations may result in partial or full invoicing according to the timeframes indicated in the Center conditions.

10. Refund

Refunds are made by the same payment method where possible, or by bank transfer. Bank charges, payment fees, currency conversion fees or third-party commissions may be deducted where permitted by law.

10bis. Refund in the event of instalment payment

Where an order was paid using an instalment payment plan provided by an Instalment Payment Partner, any full or partial refund accepted by HYPE SWISS is processed in coordination with that Partner and in accordance with its procedures. Depending on the stage of the plan, the refund may take the form of cancellation of the plan, a reduction of the remaining instalments, a credit to the payment method used or a separate refund.

The Customer remains bound to honour the instalments of the plan until the Instalment Payment Partner has confirmed the adjustment or cancellation of the plan. HYPE SWISS is not liable for the processing times, decisions, fees, reminders or debt collection steps of the Partner, subject to the Customer's mandatory rights and liabilities that HYPE SWISS cannot legally exclude.

11. Procedure

Any request must be addressed to hype@hype.swiss with the Customer's name, order or invoice number, the product/service concerned, the reason, photographs if necessary and refund details.

This English version is a courtesy translation. In case of discrepancy, the French version prevails.