What is hype SWISS?
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hype SWISS is a Swiss brand offering simple, modern and accessible telecom solutions for individuals, freelancers and businesses. The hype SWISS universe brings together Mobile, Internet Wi-Fi, vitamin-packed TV, fixed-line telephony, Fruit Baskets, a connected product shop, and a physical location in the heart of Geneva: the hype SWISS Center.
The goal is clear: to make Swiss telecom services easier to understand, more human and easier to choose, with offers presented in a simple, direct and transparent way.
Example: a customer looking only for a mobile subscription can choose a Mobile fruit. A family wishing to combine Internet, TV, Mobile and Fixed-line services can create a Fruit Basket. A company or freelancer can also visit the hype SWISS Center to get advice, activate a service, sign a contract or book a professional space.
Why are hype SWISS offers named after fruits?
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Because telecom services are often too technical, too cold and too difficult to compare. hype SWISS uses fruits to make each offer more intuitive, more visual and easier to remember. Each fruit corresponds to a specific use, service level or combination.
Example: instead of comparing a long technical sheet, a customer can quickly understand that Cherry refers to a Mobile Basic offer, Watermelon to a Mobile Classic offer and Melon to a Mobile Premium offer. In the same way, Apple, Banana, Orange or Strawberry may represent different levels of Internet Wi-Fi, from everyday use to very high-speed fibre.
Is hype SWISS only for private customers?
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No. hype SWISS is designed for private customers, but also for freelancers, SMEs, shops, associations, business networks, clubs, communities and companies.
Example: a private customer can choose a Mobile and Internet subscription for their home. A freelancer can combine Internet, Fixed-line and Mobile services for their business. An SME can use hype SWISS to equip its team, organise a meeting at the Center or recommend the offers through the Ambassador Program.
Which network does hype SWISS use?
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hype SWISS notably uses Swisscom networks and infrastructure to provide its telecommunications services in Switzerland.
This means, in particular, that our MOBILE & DATA plans as well as our CONNECTIVITY / Internet solutions rely on Swisscom network infrastructure for the relevant services.
In simple terms: you choose hype SWISS and benefit from the strength of one of Switzerland’s leading telecommunications infrastructures.
Do hype SWISS MOBILE plans operate on the Swisscom network?
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Yes.
hype SWISS MOBILE & DATA plans use the Swisscom mobile network in Switzerland, including for voice, SMS and mobile data services offered as part of our plans.
Depending on the plan selected, you may benefit from 4G and 5G, subject to available coverage, your device, your subscription and the applicable technical conditions.
hype SWISS + Swisscom network: your subscription stays hype, while the network behind it keeps you connected wherever you go.
Where is the hype SWISS Center located?
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The hype SWISS Center is located at 12 rue des Gares, 1201 Geneva, very close to Cornavin Station. It is a physical place where customers can meet the team, get support, discover the offers, activate an eSIM, test Internet and TV, sign a contract or book a professional space.
Example: a customer hesitating between two Internet offers can come on site, explain their home setup, usage and connected devices, and receive a concrete recommendation.
Do I have to change my number when switching to hype SWISS?
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No.
You can request the transfer of your existing number to hype SWISS.
Whether you are currently a customer of Swisscom, Sunrise, Salt or another operator, you can keep your number when switching to hype SWISS, subject to the usual number portability requirements.
How is VAT applied?
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The price you see on the site is the price of the subscription or product as we set it. Swiss VAT (current standard rate: 8.1%) is calculated and shown separately at payment, together with the total to pay.
Example: a subscription shown at CHF 50.- per month appears as CHF 50.- on the card and in the basket. At checkout you see the subtotal, the VAT line and the final total before you confirm. Nothing is added after you order.
What about Internet and CONNECTIVITY services?
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Our CONNECTIVITY solutions, including fixed Internet and various access technologies, may also use Swisscom telecommunications infrastructure, depending on the address, available technology and technical configuration of the service.
Depending on the eligibility of your address, various technologies may be available, including:
Fibre
XGS-PON
VDSL
G.Fast
other infrastructure compatible with the service ordered.
hype SWISS checks technical availability at your address in order to offer you the most suitable solution.
What payment methods are accepted?
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hype SWISS may offer several payment methods depending on the products and services concerned, including card payments, digital payment solutions and, where available, payment in instalments through a financial partner.
Example: a customer can pay for a subscription, order a product from the shop or choose an instalment payment solution for a more expensive device, subject to approval by the relevant partner.
Is hype SWISS owned by Swisscom?
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hype SWISS is an independent Swiss telecommunications operator / service provider.
We offer our own subscriptions, our own pricing, our own service environment, our own customer relationship and our own support, registered OFCOM (FST 2002157).
Like many telecommunications operators, we use infrastructure provided by network partners to deliver certain services.
You therefore remain a hype SWISS customer, even when your connection uses the Swisscom network or infrastructure.
Why does hype SWISS use infrastructure from major operators instead of building its own nationwide network?
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Building a nationwide mobile and fixed telecommunications network requires considerable infrastructure.
Our approach is instead to rely on proven Swiss telecommunications infrastructure, including Swisscom infrastructure, while focusing our energy on what truly makes a difference for our customers: simple plans, competitive pricing, modern services, an efficient digital experience and human support.
Why reinvent the antennas when we can reinvent the customer experience?
Is my personal data protected?
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Yes. hype SWISS processes personal data in connection with its services, orders, subscriptions, payments, support, appointments, newsletters, Ambassador Program, competitions, bookings and events, in accordance with the applicable terms and policies.
Example: if a customer requests number portability, hype SWISS must process certain technical and contractual information. If a participant enters the competition, the data required to verify their participation is collected and used for that purpose.
Who should I contact if I experience a network issue?
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hype SWISS.
Even when a service uses the infrastructure of a network partner such as Swisscom, hype SWISS remains your point of contact.
Our team handles your request and, when necessary, coordinates the relevant technical procedures with the partners concerned.
