Accessibility Statement

Société : hype SWISS Sàrl - 12, rue des Gares, 1201 Genève, Suisse - Contact accessibilité : hype@hype.swiss - +41 22 404 05 55

1. Commitment

HYPE SWISS wishes to make its website, content and digital journeys accessible to as many people as possible, including persons with disabilities or those using assistive technologies.

2. Scope

This statement covers the website https://www.hype.swiss, the pages relating to telecom offers, the shop, support, the HYPE SWISS Center, booking, contact, the customer account and legal information.

3. Reference framework

HYPE SWISS endeavours to follow recognised best practices in digital accessibility, in particular the WCAG principles: perceivable, operable, understandable and robust. Where applicable European or national law imposes additional requirements on certain digital services, HYPE SWISS will seek to incorporate them progressively.

4. Compliance status

The website is partially compliant with accessibility best practices. Certain limitations may remain due to third-party components, booking modules, payment systems, videos, PDFs, widgets, maps, pop-ups, carousels or embedded content.

5. Measures implemented

HYPE SWISS is working in particular on:

- clear heading and section structure;

- readable text and sufficient contrast;

- keyboard navigation where possible;

- explicit labels for buttons, links and forms;

- text alternatives for important images;

- essential information available in text form;

- continuous improvement of PDFs, forms, multimedia content and subscription journeys.

6. Known limitations

Certain areas may not be fully accessible:

- older PDF documents or those generated by third parties;

- video content without subtitles or transcripts;

- booking, payment or map modules;

- complex interactive elements;

- decorative images or marketing materials;

- display variations depending on browser, device or assistive technology.

7. Alternative and assistance

If you encounter difficulty viewing an offer, subscribing, booking, paying, requesting support or obtaining information, please contact HYPE SWISS: hype@hype.swiss or +41 22 404 05 55. HYPE SWISS will offer, where reasonably possible, an alternative: telephone assistance, e-mail, an appointment at the Center, an accessible document, a verbal explanation or personalised support.

8. Reporting

Any accessibility difficulty may be reported to hype@hype.swiss with the page concerned, the problem encountered, the browser, the device and the assistive technology used if applicable.

9. Update

This statement will be reviewed regularly in order to improve the accessibility of the website and associated documents.

This English version is a courtesy translation. In case of discrepancy, the French version prevails.